Why do I have to pay in full the order prior to starting the project?

We make everything by hand and 100% custom to your needs and wants. There is a lot of work that goes into the product and we can’t resell it if you change your mind.

Do you have any Santa outfits in stock?

Occasionally we will have some Santa vests in stock. If we do, they will be listed under the Ready to Ship Vests page. We never stock our Santa robes and Santa suits in stock because of how custom they are. Our ready to ship vests are no lesser in quality than our custom Santa vests. For all of our Santa outfits, we only use the best materials and make the apparel to your needs! We don’t take pre-made apparel, add an extra button to it, and call it custom. We start from ground zero! If you are looking for a quick ship, non-American made Santa suit, then we suggest you look elsewhere. If you want a true custom Santa outfit then you are in the right spot!

What if the fabric I want is out of stock?

All fabrics are not guaranteed to be in stock.  We work with various silks, satins, velvets, and decorative Christmas designs.  We buy our fabric throughout the year based on availability.  If by chance the fabric you want is out of stock, we will try to be as accommodating as possible by providing you with pictures of our current stock.

How long does it take to get my order?

That all depends on what you order. A Santa vest should ship within 10-14 days of your order being placed.  For more complicated items such as a Santa suit, it could take up to 4-6 weeks to complete. It takes time to perfect your Santa suit and we don’t outsource any part of it!

Do you offer a guarantee?

Yes! All of our products come with a limited 1-year workmanship guarantee. If the workmanship fails from normal use during that year, simply email us the problem along with pictures and we will look at it. If the product is failing because of the workmanship and no other reason we will fix it! Simply ship it back to us and we will fix it. Unfortunately, we can’t guarantee anything other our workmanship. Once the product leaves our hands, we can’t control the material or care of it.